Privacy Policy compliant with the GDPR (General Data Protection Regulation)

This privacy policy describes how our company collects, uses and discloses your personal data and information when you use our services through our websites and/or applications.

What types of data are collected?

For producers and artisans who have their own profile in the App, our company collects the following personal data and information:

All information required to create a customer profile in the App (name, company name, address, email address, telephone, opening hours, business description, list of products and services).
Statistical data relating to the customer profile(s) (number of views and visitors).

For all users who have created an account in the App, our company collects the following personal data and information:

Personal identification data (name, email address).
Status (optional information about owning a profile in the App).
Description (optional informational text).

The following anonymous data is collected for statistical purposes by the dedicated services (Google Analytics and Flurry) and processors (GoodBarber):

Device model (anonymous).
Operating system version (anonymous).
Device language (anonymous).
Geolocation (if provided).
Country (derived from geolocation).
Location (derived from geolocation).

How is the data collected?

You provide our company with most of the data we collect. We collect personal data and information when:

You want our company to create your profile in our App.
You register online or place an order for one of our products through our services.
You access our websites and/or applications whenever cookies are placed on your device.

Our company may also receive personal data and information indirectly from the following sources:

Flurry (https://www.flurry.com)
Firebase (https://www.firebase.google.com)

How do we use your data?

Our company collects your data to enable us to:

Process your orders* and manage your account.
Send you emails containing special offers, products or services.
We sometimes pass your contact details to our partners so that you can benefit from their services at a preferential rate. However, no data is shared automatically without your explicit request or approval.

*When our company processes your order, we may send your banking data to credit or financial institutions to protect against fraudulent purchases; this includes transmission to third parties to handle financial and banking transactions.

How is your data stored?

Our company securely stores your data on our servers located in Martigny, Switzerland. We protect access to your data using frequently updated passwords known to a very limited number of people working within our company. Some of the data relating to your App user account is kept by the processor GoodBarber, which provides the services for creating and hosting the App.

Our company will keep your data relating to your user account (name, email address) and/or your customer account (for holders of a profile in the App) for an indefinite period.

At any time, you can request the deletion of the information stored by our company by sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will then erase your personal data from our database, with the exception of the accounting records relating to our business relationships.

Sharing of information

The data you agree to entrust to us is processed as public data.

Our company uses third-party analytics tools (such as Google Analytics) to analyse cookie data. These third-party analytics tools do not receive personally identifiable information through the use of cookies. We have restricted the provider's ability to access your IP address in full.

Within our company, we restrict access to personally identifiable data to our employees, contractors and salespeople, who are bound by confidentiality clauses when accessing this data; we control and limit access to this data according to their needs and their hierarchical position within our company. We do not use or share your data for commercial purposes, except in the cases mentioned above; we do not exchange or disclose this information to third parties.

Marketing

Our company may send you information about our products or services that you might like, as well as those of our partners:

See the website https://mon-producteur.ch/producteur/offres-partenaires

If you agree to receive marketing or promotional emails, you can unsubscribe at any time. If you no longer wish to receive marketing or promotional emails, you can contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it..

Please note that we never pass your data to our partners for advertising or promotional purposes.

Your data protection rights

Our company wants to ensure that you are aware of the rights granted to you. Every user has, where applicable, the right to:

The right of access: you have the right to request a copy of your personal data from our company.
The right to rectification: you have the right to ask our company to correct the information we hold if you believe it is inaccurate. You also have the right to ask our company to complete any partial information.
The right to erasure: you have the right to ask our company to erase your data under certain conditions.
The right to restriction of processing: you have the right to ask our company to restrict the processing of your data under certain conditions.
The right to object: you have the right to object to the processing of your personal data under certain conditions.
The right to data portability: you have the right to ask our company to transfer the data we have collected to another organisation or directly to you under certain conditions.

If you have a question about this area, we have one month to respond. If you wish to exercise your rights, you can contact us at this email address: This email address is being protected from spambots. You need JavaScript enabled to view it..

Privacy policy of other sites or third parties

Our websites and Apps may contain links to other websites; however, our privacy policy applies only to our websites, our applications and our services. If you access another website through ours or our Apps, please consult their privacy policy.

Changes to the privacy policy

Our company regularly reviews its privacy policy and updates this page. This privacy policy was last updated on 20.02.2023.

Contact us

If you have any questions or requests about how we handle your personal data, or if you wish to exercise your rights, you can contact us:

By telephone: +41 76 576 23 46
In writing by email: This email address is being protected from spambots. You need JavaScript enabled to view it.
In writing to the address: Mon Producteur Sàrl, Rue de Saragoux 1, 1920 Martigny

Contacting the competent data protection authority

If you have a request regarding how your data is handled, you can contact the competent data protection authority:

Federal Data Protection and Information Commissioner (FDPIC): https://www.edoeb.admin.ch/edoeb/en/home.html

Policy on the management of cookies and other trackers (GDPR and non-GDPR)

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server and stored in your browser. The identifier is then sent back to the server each time the browser requests access to one of the server's pages.

For more information, see https://allaboutcookies.org.

Cookies are used to identify users and to manage the usage data we collected during previous visits. We use both temporary cookies (session cookies) and persistent cookies. Users can delete or remove cookies from their browser at any time, or even block cookies to prevent their installation on their device. However, this may affect the use of our services and lead to a blockage.

We may use different types of cookies or trackers during your visit to our websites and/or applications:

Strictly necessary cookies: these cookies allow you to access our sites, navigate them and use their features. Without these cookies, services such as billing or shopping carts cannot function normally.
Performance cookies: these cookies collect information and data on how to optimise our websites and/or applications. They are used to find out where our visitors and users come from. These cookies do not collect personally identifiable information.
Functional cookies: these cookies allow our sites and/or applications to remember your preferences. They may be used to remember your location or your preferences, such as your language choice or font size.

How to manage cookies?

You can change your browser settings to refuse cookies from our sites and/or applications, and thus remove cookies. However, our sites and/or applications may not work without these cookies.

Below are the ways to delete cookies for certain types of browsers: